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Brabantia Help & FAQ's logo

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Frequently asked questions about ordering

I didn't receive my order confirmation email

In most cases, you will receive an order confirmation e-mail from us directly after or within minutes of placing a successful order online. If you have not received an e-mail several hours after placing your order, there could be several different re

Can I cancel or change my order after placing it?

Unfortunately, once a sales order is paid for and confirmed it is final. Our warehouse processes large numbers of orders every day and once an order is in the process of picking and packing we cannot make changes anymore. In case an order is delivere

My promo code or voucher doesn't work

In most cases when a promotion code does not work, your order does not comply to the rules of the promotion. Please check the following:. If none of these apply to your code, then please contact our customer service team.

The product I want to order is out of stock

Sorry about that!. You can sign up for a 'back in stock' alert on the product page of the product you want to buy. As soon as the product comes back into stock, you will receive an email letting you know the product is available to order again.

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