Go to the website

Brabantia Help & FAQ's

<div id="isPasted"><p style="box-sizing: border-box; outline: none !important; margin: 0px 0px 13px; line-height: 1.5; font-weight: normal;">Currently, the following payment methods are supported on the Joseph Joseph South Africa website:</p><ul style="box-sizing: border-box; outline: none !important; margin: 0px; list-style: outside disc; padding: 0px 0px 0px 1.5em;"><li style="font-size: 16px;">Credit &amp; Cheque cards: Visa or MasterCard. Apologies we do not accept AMEX cards.</li><li style="font-size: 16px;">Debit cards (Note: not all Debit cards work with online shopping. Check with your bank.)</li><li style="font-size: 16px;">SnapScan</li><li style="font-size: 16px;">Masterpass</li><li style="font-size: 16px;">SCode</li><li style="font-size: 16px;">Zapper</li><li style="font-size: 16px;">Instant EFT</li><li style="font-size: 16px;">Mobicred</li></ul></div>

Currently, the following payment methods are supported on the Joseph Joseph South Africa website:

What payment methods do you accept on the website?

PAYMENTS

How do I replace my Touch Bin lid clip/catch?

My bin lid creaks. What should I do?

How do I replace my Pedal Bin lid?

How do I replace the pedal on my Pedal Bin?

How do I replace the hinge of my Pedal Bin?

How do I fix the pedal on my Step Up Pedal Bin?

Can I buy service parts from you for resale?

SPARES & REPAIRS

Register your Brabantia product warranty

What is the guarantee or warranty on Brabantia products?

Does Brabantia offer a lifetime guarantee?

Does the Brabantia Warranty cover second hand/used products?

Do I get a (re)warranty on a service part?

WARRANTY

Brabantia South Africa Returns Policy

How do I return my order in part or full

How long will my refund take?

RETURNS & REFUNDS

How to contact Brabantia South Africa

CONTACTING US

How long will it take to deliver my order?

Do you send order tracking updates?

Can I track my order online?

Can I collect my order?

Do you ship internationally?

Do you deliver on weekends or public holidays?

How much does delivery cost?

SHIPPING & DELIVERY

How to use and care for your Brabantia rotary clothes dryer

Which size of ground spike cap do I need?

The arm or pull rod of my rotary dryer is bent

The line on my rotary dryer or washing line has snapped/broken

Which model of rotary clothes dryer do I have?

How do I install the ground spike or anchor of my rotary clothes dryer?

How do I install my WallFix clothes dryer?

The tension of my pull-out clothes lines became uneven. What can I do?

ROTARY DRYERS & WASHING LINES INFO

Which ironing board cover do I need?

How do I attach a new ironing board cover?

Can I place a hot iron on the silicone strips of my ironing board?

What is the ideal ironing board for me?

My light ironing board cover has specks

IRONING BOARDS & COVERS INFO

Gift Voucher Terms & Conditions

How to redeem a Gift Voucher

Check your gift voucher balance

GIFT VOUCHERS

My Brabantia Electrical Appliance is broken or needs spare parts

ELECTRICAL APPLIANCES

What size bin liner do I need?

Is the bin liner in size E, F or Q no longer available?

Difference between bin liner size E, F and Q and the recommended alternative size

Why don't you have large compostable waste bags?

What is a compostable waste bag?

Do you have compostable waste bags?

BIN LINER INFO

How do I keep my wooden cutting board in top condition?

Which detergents can damage Brabantia products?

My waste bin has a strong waste odour. What can I do?

How do I maintain my Stainless Steel or Matt Steel product?

Can my Sort & Go Bin be put in the dishwasher?

How many hangers can my Linn support?

How to keep wooden kitchen utensils and boards in good condition

PRODUCT CARE & USE

How do I mount the lid of my Step Up Pedal Bin?

How to insert the bin liner on your Step Up Pedal Bin

How do I assemble my Linn clothing rack?

PRODUCT ASSEMBLY

Why was my payment not successful?

Do you offer credit or Buy Now, Pay Later?

I didn't receive my order confirmation email

Can I cancel or change my order after placing it?

My promo code or voucher doesn't work

The product I want to order is out of stock

ORDERING

I want to resell Brabantia products or purchase for my business

BUSINESS ENQUIRIES

What is Brabantia's goal regarding sustainability?

What is cradle-to-cradle?

What is the collaboration between Brabantia and WeForest about?

Do your products contain BPA?

Why is Brabantia a B Corp?

What is a B Corp?

How does B Corp align with Brabantia's goals?

SUSTAINABILITY & DOING GOOD

What payment methods do you accept on the website?Updated 2 years ago