What is the guarantee or warranty on Brabantia products?Updated 12 days ago

Brabantia has a reputation as a company that provides durable solutions and lasting values. Our reputation is our most valuable asset, so we make sure we take good care of it. As we do with of all our products. This is why most Brabantia products carry a long-term guarantee. The length of the specific warranty on your product varies depending on the product type. 

Standard guarantee periods are: 1, 2, 5 and 10 years (product and range dependent)

The guarantee period of your product will be indicated on the product packaging when purchased. You may write to us if you aren't sure about the warranty period of your product.

If you purchased a service part (or claimed one under warranty), then a new warranty period starts on that part (not the whole product). After purchasing a service part, you are entitled to a 2-year warranty on the relevant part. Always keep the proof of purchase of the part so you have a record of the start date.

Brabantia service parts are not intended for resale.

Brabantia’s guarantee does not cover:

• Damage caused by improper installation, misuse, abuse, negligence, accident or unauthorised modification.
• Normal wear and tear.
• Fitment or use with non-genuine (third-party or aftermarket) parts.
• Commercial use.
• Consumables such as batteries.

Guarantee Claim Procedure

To file a guarantee claim, as a customer you must:

• Contact the retailer or Brabantia South Africa Customer Service within the warranty period:
  • If the product was purchased through a retailer, you must return the product to the store where the product was purchased.
  • If the product was purchased online from the Brabantia South Africa website, please contact us directly using our web form.
• Provide a valid proof of purchase or Brabantia South Africa online order reference:
  • If the product was purchased through a retailer, provide a receipt or invoice indicating retailer name and date of purchase.
  • If the product was purchased online from the Brabantia South Africa website, provide your valid order reference [e.g. BLOR12345678]
• Supply clear and sufficient images of the fault or defect, if requested:
  • If the product was purchased through a retailer, we may request these from the store or area sales agent.
  • If the product was purchased online from the Brabantia South Africa website, you may upload these images when completing the web form, or send them via email to our Customer Service department once your request is initiated, if requested.
• Return the defective part or product to us, if requested, for inspection. We will arrange courier collection with you in some cases, or you may return the product to our offices for assessment (please make contact with us via the web form prior to visiting).