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Brabantia Help & FAQ's

<p id="isPasted" style="margin-top: 0px; margin-bottom: 1.3rem; color: rgb(52, 52, 52); font-family: calibri; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Brabantia electrical appliances and other electrical goods were sold directly by the retailers where you purchased your product.&#xA0;</p><p style="margin-top: 0px; margin-bottom: 1.3rem; color: rgb(52, 52, 52); font-family: calibri; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All electrical appliance related service queries should first be directed to the retailer where you purchased the electrical product.&#xA0;</p><p style="margin-top: 0px; margin-bottom: 1.3rem; color: rgb(52, 52, 52); font-family: calibri; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Brabantia electrical products are serviced in South Africa independently by Stylco (Pty) Ltd. Please call Stylco directly for any Brabantia electrical appliances (service queries, parts &amp; warranty claims):</p><ul style="margin-top: 0px; margin-bottom: 2.5rem; padding-left: 20px; color: rgb(52, 52, 52); font-family: calibri; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="margin-top: 0px; margin-bottom: 0px;">Call Stylco service : 011 314 1431</li><li style="margin-top: 0px; margin-bottom: 0px;">Spares Email:&#xA0;rihaana@stylco.tv</li><li style="margin-top: 0px; margin-bottom: 0px;">After Sales Service Manager Email: tafaram@stylco.tv</li></ul>

Brabantia electrical appliances and other electrical goods were sold directly by the retailers where you purchased your product. All electrical appliance related service queries should first be directed to the retailer where you purchased the electri

My Brabantia Electrical Appliance is broken or needs spare parts

ELECTRICAL APPLIANCES

How do I replace my Touch Bin lid clip/catch?

My bin lid creaks. What should I do?

How do I replace my Pedal Bin lid?

How do I replace the pedal on my Pedal Bin?

How do I replace the hinge of my Pedal Bin?

How do I fix the pedal on my Step Up Pedal Bin?

SPARES & REPAIRS

How to use and care for your Brabantia rotary clothes dryer

Which size of ground spike cap do I need?

The arm or pull rod of my rotary dryer is bent

The line on my rotary dryer or washing line has snapped/broken

Which model of rotary clothes dryer do I have?

How do I install the ground spike or anchor of my rotary clothes dryer?

How do I install my WallFix clothes dryer?

The tension of my pull-out clothes lines became uneven. What can I do?

ROTARY DRYERS & WASHING LINES INFO

Which ironing board cover do I need?

How do I attach a new ironing board cover?

Can I place a hot iron on the silicone strips of my ironing board?

What is the ideal ironing board for me?

My light ironing board cover has specks

IRONING BOARDS & COVERS INFO

What size bin liner do I need?

Is the bin liner in size E, F or Q no longer available?

Difference between bin liner size E, F and Q and the recommended alternative size

Why don't you have large compostable waste bags?

What is a compostable waste bag?

Do you have compostable waste bags?

BIN LINER INFO

How do I keep my wooden cutting board in top condition?

Which detergents can damage Brabantia products?

My waste bin has a strong waste odour. What can I do?

How do I maintain my Stainless Steel or Matt Steel product?

Can my Sort & Go Bin be put in the dishwasher?

How many hangers can my Linn support?

How to keep wooden kitchen utensils and boards in good condition

PRODUCT CARE & USE

How do I mount the lid of my Step Up Pedal Bin?

How to insert the bin liner on your Step Up Pedal Bin

How do I assemble my Linn clothing rack?

PRODUCT ASSEMBLY

How long will it take to deliver my order?

Do you send order tracking updates?

Can I track my order online?

Can I collect my order?

Do you ship internationally?

Do you deliver on weekends or public holidays?

How much does delivery cost?

SHIPPING & DELIVERY

Register your Brabantia product warranty

What is the guarantee or warranty on Brabantia products?

Does Brabantia offer a lifetime guarantee?

Does the Brabantia Warranty cover second hand/used products?

WARRANTY

Brabantia South Africa Returns Policy

How do I return my order in part or full

How long will my refund take?

RETURNS & REFUNDS

What payment methods do you accept on the website?

Why was my payment not successful?

Do you offer credit or Buy Now, Pay Later?

PAYMENTS

I didn't receive my order confirmation email

Can I cancel or change my order after placing it?

My promo code or voucher doesn't work

The product I want to order is out of stock

ORDERING

I want to resell Brabantia products or purchase for my business

BUSINESS ENQUIRIES

How to contact Brabantia South Africa

CONTACTING US

What is Brabantia's goal regarding sustainability?

What is cradle-to-cradle?

What is the collaboration between Brabantia and WeForest about?

Do your products contain BPA?

SUSTAINABILITY & DOING GOOD

My Brabantia Electrical Appliance is broken or needs spare partsUpdated 10 months ago