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Brabantia Help & FAQ's

<span id="isPasted" style="color: rgb(52, 52, 52); font-family: calibri; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Brabantia has never offered a lifetime warranty on any product and does not currently offer a lifetime warranty on any product.&#xA0;<span style="color: rgb(52, 52, 52); font-family: calibri; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">The maximum warranty period offered is 10 years, for certain products.&#xA0;<span style="color: rgb(52, 52, 52); font-family: calibri; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Rotary dryers: 5 years&#xA0;<span style="color: rgb(52, 52, 52); font-family: calibri; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Ironing boards: 10 years<span style="color: rgb(52, 52, 52); font-family: calibri; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Drying racks: 5 years<span id="isPasted" style="color: rgb(52, 52, 52); font-family: calibri; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">The warranty period of your product will be indicated on the product packaging when purchased or you may contact customer services to enquire.

Brabantia has never offered a lifetime warranty on any product and does not currently offer a lifetime warranty on any product. The maximum warranty period offered is 10 years, for certain products. Rotary dryers: 5 years. Ironing boards: 10 years. D

Does Brabantia offer a lifetime guarantee?

WARRANTY

How do I replace my Touch Bin lid clip/catch?

My bin lid creaks. What should I do?

How do I replace my Pedal Bin lid?

How do I replace the pedal on my Pedal Bin?

How do I replace the hinge of my Pedal Bin?

How do I fix the pedal on my Step Up Pedal Bin?

Can I buy service parts from you for resale?

SPARES & REPAIRS

Register your Brabantia product warranty

What is the guarantee or warranty on Brabantia products?

Does the Brabantia Warranty cover second hand/used products?

Do I get a (re)warranty on a service part?

Brabantia South Africa Returns Policy

How do I return my order in part or full

How long will my refund take?

RETURNS & REFUNDS

How to contact Brabantia South Africa

CONTACTING US

How long will it take to deliver my order?

Do you send order tracking updates?

Can I track my order online?

Can I collect my order?

Do you ship internationally?

Do you deliver on weekends or public holidays?

How much does delivery cost?

SHIPPING & DELIVERY

How to use and care for your Brabantia rotary clothes dryer

Which size of ground spike cap do I need?

The arm or pull rod of my rotary dryer is bent

The line on my rotary dryer or washing line has snapped/broken

Which model of rotary clothes dryer do I have?

How do I install the ground spike or anchor of my rotary clothes dryer?

How do I install my WallFix clothes dryer?

The tension of my pull-out clothes lines became uneven. What can I do?

ROTARY DRYERS & WASHING LINES INFO

Which ironing board cover do I need?

How do I attach a new ironing board cover?

Can I place a hot iron on the silicone strips of my ironing board?

What is the ideal ironing board for me?

My light ironing board cover has specks

IRONING BOARDS & COVERS INFO

Gift Voucher Terms & Conditions

How to redeem a Gift Voucher

Check your gift voucher balance

GIFT VOUCHERS

My Brabantia Electrical Appliance is broken or needs spare parts

ELECTRICAL APPLIANCES

What size bin liner do I need?

Is the bin liner in size E, F or Q no longer available?

Difference between bin liner size E, F and Q and the recommended alternative size

Why don't you have large compostable waste bags?

What is a compostable waste bag?

Do you have compostable waste bags?

BIN LINER INFO

How do I keep my wooden cutting board in top condition?

Which detergents can damage Brabantia products?

My waste bin has a strong waste odour. What can I do?

How do I maintain my Stainless Steel or Matt Steel product?

Can my Sort & Go Bin be put in the dishwasher?

How many hangers can my Linn support?

How to keep wooden kitchen utensils and boards in good condition

PRODUCT CARE & USE

How do I mount the lid of my Step Up Pedal Bin?

How to insert the bin liner on your Step Up Pedal Bin

How do I assemble my Linn clothing rack?

PRODUCT ASSEMBLY

What payment methods do you accept on the website?

Why was my payment not successful?

Do you offer credit or Buy Now, Pay Later?

PAYMENTS

I didn't receive my order confirmation email

Can I cancel or change my order after placing it?

My promo code or voucher doesn't work

The product I want to order is out of stock

ORDERING

I want to resell Brabantia products or purchase for my business

BUSINESS ENQUIRIES

What is Brabantia's goal regarding sustainability?

What is cradle-to-cradle?

What is the collaboration between Brabantia and WeForest about?

Do your products contain BPA?

Why is Brabantia a B Corp?

What is a B Corp?

How does B Corp align with Brabantia's goals?

SUSTAINABILITY & DOING GOOD

Does Brabantia offer a lifetime guarantee?Updated 2 days ago