Most products that have been purchased in South Africa from this web store can be returned for free, within 30 days of delivery to you provided they are unused and as-new (resalable) condition. The following Returns Policy policy applies:. All produc

Most products that have been purchased in South Africa from this web store can be returned for free, within 30 days of delivery to you provided they are unused and as-new (resalable) condition.The following Returns Policy policy applies:<ul><li style="font-size: 16px;">Products can be returned, provided they are returned un-used, in the original condition and are returned in their full original undamaged packaging.</li><li style="font-size: 16px;">We will bear the cost of returning products (courier collection) in most cases.</li><li style="font-size: 16px;">We reserve the right to charge a return administration fee and/or delivery collection charge where the cost of the return is deemed to be significant (e.g. from an outlying area). This cost will be deducted from your refund of the purchase price.</li><li style="font-size: 16px;">Where an order qualifies for a Free Gift with purchase (such as where a gift is included when purchasing a specific product, or when your order value is over a certain amount, or as part of any promotion), the Free Gift must also be returned with the other item(s), un-used and in its original packaging, should you return your order - either in full, or in part.</li><li style="font-size: 16px;">In the case of a part-returned order (some items kept), where the value of the items you keep, or the specific product kept still qualifies the order for a Free Gift, you will be entitled to keep the Free Gift.&#xA0;</li><li style="font-size: 16px;">Should a Free Gift not be returned with other items, in new condition, we will deduct the value of the Free Gift (determined as retail value, as indicated when ordered i.e. &quot;To the value of&quot; or &quot;Worth&quot;) from the order refund amount when the return order is processed.</li><li style="font-size: 16px;">In case of damaged or missing products upon arrival of delivery, please contact us immediately so we can provide a solution as soon as possible. We cannot accept claims of damaged or missing products if you do not report these to us within 14 days of confirmed delivery (which we will assume as the date the courier system marked an order delivered).</li><li style="font-size: 16px;">Should you have a product quality or manufacturing defect outside of the 30 day period, please refer to our Warranty information page for further help, here:&#xA0;<span id="isPasted" style="color: rgb(29, 54, 92); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">https://help.brabantia.co.za/en-US/what-is-the-guarantee-or-warranty-on-brabantia-products-380933</li></ul>All products being returned need to be approved by our customer service team. We cannot process returns that are sent to us without prior authorisation.&#xA0;Please use the website contact form to log your return.&#xA0;

Brabantia South Africa Returns Policy

If you want to return an order, please use the contact form on our website, choose Product Return, and complete the information requested. Please ensure you are within the 30 day free return period (unless this is a product warranty issue) and ensure

If you want to return an order, please use the contact form on our website, choose Product Return, and complete the information requested.Please ensure you are within the 30 day free return period (unless this is a product warranty issue) and ensure that you have read our Returns Policy.

How do I return my order in part or full

Please allow up to 14 business days from the collection date of your return for us to credit your account or refund your money. This period is to allow for: shipping time, potential shipping delays, warehouse receiving processes, careful evaluation o

Please allow up to 14 business days from the collection date of your return for us to credit your account or refund your money.This period is to allow for: shipping time, potential shipping delays, warehouse receiving processes, careful evaluation of returned items, approval processes for returned items, refund processing, payment processor or bank delays in transferring funds back to you.We can only refund the payment method of the person who originally placed and paid for the order.We may need to contact you in some cases for extra information before being able to refund your money.In some cases we may not be able to refund to the original payment method in which case we will require your banking details so an EFT payment can be made.For EFT refunds, we will require proof of your bank account details (top part of your statement or bank letter confirming your bank details). We will request further information should this be the case. This is the policy of our payment providers in order to comply with legislation.

How long will my refund take?

Go to the website

Brabantia Help & FAQ's

Frequently asked questions about refunds and returning your order

RETURNS & REFUNDS

How do I replace my Touch Bin lid clip/catch?

My bin lid creaks. What should I do?

How do I replace my Pedal Bin lid?

How do I replace the pedal on my Pedal Bin?

How do I replace the hinge of my Pedal Bin?

How do I fix the pedal on my Step Up Pedal Bin?

Can I buy service parts from you for resale?

SPARES & REPAIRS

Register your Brabantia product warranty

What is the guarantee or warranty on Brabantia products?

Does Brabantia offer a lifetime guarantee?

Does the Brabantia Warranty cover second hand/used products?

Do I get a (re)warranty on a service part?

WARRANTY

How to contact Brabantia South Africa

CONTACTING US

How long will it take to deliver my order?

Do you send order tracking updates?

Can I track my order online?

Can I collect my order?

Do you ship internationally?

Do you deliver on weekends or public holidays?

How much does delivery cost?

SHIPPING & DELIVERY

How to use and care for your Brabantia rotary clothes dryer

Which size of ground spike cap do I need?

The arm or pull rod of my rotary dryer is bent

The line on my rotary dryer or washing line has snapped/broken

Which model of rotary clothes dryer do I have?

How do I install the ground spike or anchor of my rotary clothes dryer?

How do I install my WallFix clothes dryer?

The tension of my pull-out clothes lines became uneven. What can I do?

ROTARY DRYERS & WASHING LINES INFO

Which ironing board cover do I need?

How do I attach a new ironing board cover?

Can I place a hot iron on the silicone strips of my ironing board?

What is the ideal ironing board for me?

My light ironing board cover has specks

IRONING BOARDS & COVERS INFO

Gift Voucher Terms & Conditions

How to redeem a Gift Voucher

Check your gift voucher balance

GIFT VOUCHERS

My Brabantia Electrical Appliance is broken or needs spare parts

ELECTRICAL APPLIANCES

What size bin liner do I need?

Is the bin liner in size E, F or Q no longer available?

Difference between bin liner size E, F and Q and the recommended alternative size